Returns

If you are not perfectly happy with your purchase, you may return it within 14 days of receiving your order. Unfortunately, we cannot offer you a refund or exchange after 14 days from the receipt of your order.

To initiate a return, please email us at hello@ouvertureberlin.com.

To be eligible for a return, items should be unused and in perfect condition in their original packaging. Returns which are damaged, soiled or returned without their original packaging will not be accepted and will be sent back to you.

We offer free return shipping.

Please note that the pieces that were customised at your request are exempt from being returned.