If you are not perfectly happy with your purchase, you may return it within 14 days of receiving your order. Unfortunately, we cannot offer you a refund or exchange after 14 days from the receipt of your order.
To initiate a return, please email us at firstname.lastname@example.org.
To be eligible for a return, items should be unused and in perfect condition in their original packaging. Returns which are damaged, soiled or returned without their original packaging will not be accepted and will be sent back to you.
We offer free return shipping within Germany. Please note that returns are not free outside of Germany. If we provide you with a return label outside of Germany, the return shipping fee will be deducted from your total refund.
All exchanges are free.
Please note that the pieces that were customised at your request are exempt from being returned.