What do you pay and not pay for at Ouverture?
At Ouverture we do our best to keep our prices as attainable as possible. Please note that we are using 585 (14K) solid gold and high quality (W/SI clarity) diamonds to ethically handcraft our pieces in Germany. Gold and diamonds already hold value in their raw form. So does craftsmanship. Please note that our production cost is 10% higher for white gold pieces. Our prices on white gold pieces reflect that. What you don't pay for at Ouverture is wholesale to retail markup, a rent on a fancy store location in Berlin and a designer label markup.
When do you charge my credit card when I pre-order a product?
We charge you immediately at the time of your pre-order. The same applies to all the other orders.
Can I make a change to a pre-order after it’s been placed online?
If you’d like to change a size or color of a piece you placed a pre-order for, please e-mail us at firstname.lastname@example.org. We can make changes to a pre-order before a piece goes into production.
Where do you ship?
We ship to most European countries, the USA and Canada. If you don't see your country at the checkout, please get in touch with us at email@example.com to see how we can arrange for you to receive your favorite piece regardless.
How long does production take?
All good things take time, and so does making our jewelry. We take an average of 4 weeks to handcraft your order and ship it to you after we reach our pre-order limit in Studio. We appreciate your patience and do our very best to make the wait worth your while.
How long does shipping take?
For our pre-order items, please check the specified shipping ranges before prlacing your order. In-stock products are available for shipping immediately (please allow for 1-2 business days for order processing). For German orders please allow for 2-5 business days for standard shipping. For other European orders please allow 3-7 business days. For non-European orders shipping can vary between 7-14 days. We also offer express shipping on German orders.
How much does shipping cost?The shipping cost varies based on your country and is calculated at checkout. Shipping is free for all orders above €300.
DUTIES AND TAXES
What is a Value Added Tax ("VAT")?
All prices include VAT of 19%.
Please note that all non-EU orders may be subject to country taxes and local duties. The prices at Ouverture do not include any country taxes and local duties. You as a customer are fully responsible for those. Please refer to your local postal service for rates.
What is the return/exchange policy?
We love our designs and are confident of the quality we offer. But if for some reason you are not satisfied with your purchase, you have 14 days from the day you receive you order to start a refund. Please e-mail us at firstname.lastname@example.org to initiate a refund/exchange.
All the items must be in original state and packaging to qualify for a refund. Please note that we reserve the right to refuse a refund if there are signs of wear on the product. We will happily exchange unused/unworn products.
Return/Exchange feesReturns are free for all German orders. In all the other cases, please note that you are responsible for all return/exchange shipping costs. We will ship your item back to you for free in case of an exchange.