Refunds

 

If you are not perfectly happy with your purchase, you may return it within 14 days following the delivery date for a refund. 

To initiate a return, please email us at hello@ouvertureberlin.com with your full name and order number as reference.

To be eligible for a return, designs must be in new, unused and re-sellable condition, and in their original packaging. Returns that do not meet these criteria will not be accepted and will either be sent back to you or a fee will be deducted from your refund to cover the expense of cleaning or repair.

All designs that are engraved or customized at your request are final sale.
Shipping for returns is free within Germany.

Please note that we are not responsible for returns not received by us if we have not provided you with a return label. In case a return is lost in transit, we will kindly ask you to take the responsibility of locating it.

Please allow up to 14 business days for your refund to be processed. Original shipping costs and duties, if applicable, will not be refunded.